Frequently Asked Question

We offer multiple solutions to automate Payable and Receivables. You have a choice to use one or more of them.

You can book a demo by using the Book a Demo feature on the Contact Us page of this website or drop an email to [email protected] or call us at +91-22-35057844.

Our solutions integrate with all well known ERP and Accounting systems whether Cloud based or On Premise. We can also integrate with any bespoke solutions developed by you depending on the use case.

Setlmint mobile applications are available on Google Playstore and Apple App store.

Our applications are a standardized offering and generally do not require customization given the wide array of customer use cases already supported by us. We do have a feedback channel where customers can offer suggestions on new features and the same get incorporated in our product plan based on popularity.

A mid size business can go live in 1-2 weeks depending upon how many cross functional teams (Finance, Procurement, Marketing etc) are involved on your side. Larger enterprises can go live in 4-6 weeks.

An Onboarding rep is assigned to each project who is responsible for User Training. One time data upload and establishing connection with your ERP, Accounting and Other systems.

Our applications and databases are hosted on Amazon Web Services, the market leader in Cloud services globally. Our services are highly scalable in terms of ability to handle data and user load.

Your data can be accessed by only you and your users who have been configured to access it. Your data is encrypted while at rest and in motion. We have secured highly recognized security certifications for our applications, infrastructure and supporting processes. We provide secure, encrypted communication between our website and browser for which we use SSL certificates with ECDSA Signature with SHA-256 hashing algorithm. Data in the database is encrypted using AES-256 encryption algorithm.

Yes you can enable Two factor authentication from our Settings page.

Within 7 days of expiry of your Subscription or termination of services for any reason, you will send a notice to us seeking deletion of all Content store on our servers. If you fail to send the notice seeking deletion of Content, we shall permanently delete from our servers, all of your Content and all backup copies thereof.

You can access support via 3 channels (1) Email: [email protected] (2) In app Chat (3) Phone: +91 9429690419 on weekdays during the hours of 10:00 am through 6:00 pm Indian Standard time, with the exclusion of Public Holidays.

You can access our application on desktops via a browser using the application URL provided you have a valid login id and password. You may also download our mobile applications for accessing the application from Android or Apple phones.

You can access our applications 24x7 excluding scheduled and unscheduled downtimes. Our Services shall be available with an uptime of 99%, measured annually.

You pay an annual subscription fees for the using our application. Subscription fees varies depending upon usage as measured in terms of number of transactions and users.

Your admin can track application year to date usage on the Merchant info page of the Settings section.